Contact Us
Reach customer care, order support, privacy, and business purchasing teams.
Last updated: 2026-09-09
Template policy — review before launch
This page is standard-practice scaffolding, not legal advice. It has not been reviewed by a lawyer, and it still contains placeholders that the store operator must replace with their own verified details.
Store operator: replace the placeholders, have this page reviewed by your own counsel, then set review_status to "reviewed" in its source file to remove this notice.
Published store contact
Merchant and support details
Use a published channel for pre-sale, account-access, privacy, and other requests that cannot begin with an authenticated ticket.
- Store operator
- YuanJing
Store contact publication is incomplete
Before this deployment accepts customer orders or personal-data requests, Admin → Settings → Customer Service must include the legal business name, business address, and either a monitored support email or phone number or a valid Crisp/Tawk guest chat.
Request access, correction or deletion
Tell us which privacy right you want to exercise and the relevant account or order. We record account requests as support tickets so you can follow replies and the final outcome.
You do not need to create an account to exercise your rights. Identity checks and lawful retention may apply. Do not attach identity documents or passwords; request a secure verification channel when needed.
The contact card above shows the merchant identity and every channel available without sign-in currently published by this deployment. Use the route below that best matches your request so account information stays protected and the question reaches the right store team.
If the card says that store contact publication is incomplete, this deployment is not ready to accept customer orders or personal-data requests. Never send a password, full payment-card number, private API key, or other secret in a support message.
Account and order support
Signed-in customers can use the support button at the bottom of this page to create an authenticated ticket with attachments, or review existing requests in Support tickets. A ticket records a conversation; it does not by itself create a merchandise order, return authorization, refund, or credit decision.
If you are signed out and can access the account, sign in with the account used for the request. For account recovery, pre-sale questions, or privacy rights that must not depend on a login, use the published email, phone, or guest chat shown above.
For faster handling, include:
- the order, quote, purchase order, or ticket reference;
- the affected item and quantity;
- the delivery country and postal code when the question concerns shipping;
- a concise description of the requested outcome; and
- clear photographs or documents when they are relevant and safe to share.
Before you buy
For product availability, variants, and public prices, start with the product catalog. For destination, delivery, or return questions, review the Shipping Policy and Returns & Refunds first, then use a published channel available without sign-in if your situation is not covered. How we handle your data is set out in the Privacy Policy and Cookie Notice.
Business purchasing
For company onboarding, contract pricing, quantity tiers, written quotes, purchase orders, tax documentation, freight requirements, or proposed credit terms, read Business Purchasing and contact the store through a published channel with your organization name, market, expected products, quantities, and timeline.
Do not assume that a price list, credit limit, payment term, delivery term, or quote is active until an authorized store representative confirms it in writing.
Returns, shortages, and transit damage
Include the order reference, affected SKU, quantity, delivery date, packaging condition, and photographs. Keep the goods and packaging until instructions are confirmed. Starting with one complete ticket reduces duplicated claims and conflicting instructions.
Privacy and security
Privacy and statutory return requests can be submitted without an account through a published email, phone, or other accessible contact channel. State the request and the account or transaction involved. We may verify identity and authority proportionately before disclosing or changing personal data. The store team handles access, export, correction, and deletion requests; there is no automatic self-service data export or account-deletion workflow. See the Privacy Policy.
If you believe you found a security vulnerability, do not include exploit code, credentials, or personal data in a general support message. Send a short description so the store operator can arrange a safer reporting channel.
Response expectations
Requests are handled according to priority, verification needs, operating hours, and any service level agreed in writing. No response-time promise applies unless it is published or accepted in writing. Keep the reference and reply in the same thread whenever possible.