Returns & Refunds

Statutory withdrawal: Withdraw from contract here. No account or reason is required. Review your notice, select Confirm withdrawal, then save the receipt showing its content and UTC submission time. An acknowledgement is also queued to your chosen email address. This entry remains available before and after delivery; the commercial return window does not disable it.

For merchandise orders accepted through the storefront checkout or a written external process, eligible buyers may request a return within 30 calendar days after delivery. This is the request deadline, not a requirement that goods arrive back within 30 days. Product-specific promises and mandatory withdrawal, defect, warranty, or other rights may give you better or longer protection.

How this works in practice: your order detail page offers Request return on a delivered shipment for 30 days after delivery — the store enforces that window automatically and the entry disappears once it closes. An approved return authorization shows the verified return destination; warehouse receipt and the applicable refund or business credit are then recorded against that authorization. Orders placed outside the storefront still require an identified external process. A support ticket is a conversation record, not a return or refund record.

Eligible returns

A return is normally eligible when the item:

• is within the applicable return period;
• is unused, uninstalled, and in resalable condition;
• includes its original parts, accessories, manuals, labels, and packaging; and
• is accompanied by the order number and requested evidence.

The unused-condition and packaging requirements above apply to our voluntary return policy only to the extent lawful. Reasonable inspection does not remove mandatory consumer rights. The 30-day self-service window and its closure do not shorten statutory withdrawal periods, defect claims, or warranty rights; use the published contact channel when those rights require handling outside the online form.

Items that may not be returned

Unless defective or required by law, returns may be unavailable for personalized or made-to-order goods, perishables, hazardous materials, opened hygiene-sensitive or sealed goods, gift cards, downloadable or activated digital goods, and items clearly marked final sale before purchase.

Additional product-specific restrictions will be disclosed on the product page, quote, or order terms before acceptance.

Start a return

1. Sign in, open the relevant order detail, find the delivered shipment, and select Request return. The entry appears only while the 30-day window is open. If the order has no return entry or you cannot access the ordering account, use a published channel on the contact page.
2. Provide the order number, item and quantity, return reason, and photographs when relevant.
3. Wait for approval. The approved return authorization displays the verified return destination; follow any additional packing or carrier instructions.
4. Package the goods securely and retain the drop-off or collection receipt.

Obtain the correct return address and packing instructions before dispatching goods. A statutory withdrawal notice can be sent through a published contact channel without waiting for a return authorization. Our internal approval process does not postpone a legal notice or refund deadline.

Return shipping and deductions

When we confirm that goods were defective, damaged before delivery, or supplied incorrectly, we will provide or reimburse an appropriate return method where required. For change-of-mind returns, the customer is responsible for return shipping and the original delivery charge is normally non-refundable, except where law or the accepted order terms say otherwise.

We may deduct a documented reduction in value caused by handling beyond reasonable inspection, missing components, avoidable damage, or an unauthorized shipping method, to the extent permitted by law. We do not charge a restocking fee for an eligible consumer return unless it was clearly disclosed and is lawful.

Inspection and refund timing

We inspect returned goods and communicate the result. We will initiate any approved refund within the applicable legal deadline and the processing period confirmed to you. Where law permits a refund to be withheld pending returned goods or proof of dispatch, we apply that rule; warehouse receipt is not an unconditional prerequisite. Your bank or payment provider may need additional time to post the credit. No fixed processing-time promise has been verified for this deployment.

Refunds may be separated by payment method, shipment, tax, or adjustment. Store credit will be used only with your agreement or where the original purchase used store credit.

Damaged, incorrect, or missing goods

Report visible transit damage, an incorrect item, or a shortage as soon as practical after delivery. Keep all packaging and provide photographs or other requested evidence. We will assess replacement, repair, refund, missing-item dispatch, or another remedy under the order terms and applicable law.

Exchanges and cancellations

Availability can change, so exchanges may be handled as a return followed by a new order. Contact us immediately to request cancellation. We can cancel before fulfillment begins where practical; after dispatch, the return process applies.

Business purchases

Business returns may be governed by an accepted quote, purchase order, framework agreement, manufacturer authorization, or restocking schedule. Those written terms control if they differ from this policy, but they do not remove rights that cannot legally be excluded. Any cancellation restriction for custom procurement, special-order, or high-volume goods must be disclosed and accepted before the commitment and remain subject to mandatory rights.

For delivery terms, see our Shipping Policy.

Mandatory local consumer rights

Where EU/EEA or UK distance-selling withdrawal rights apply, consumers generally have 14 days after receiving goods to notify withdrawal, subject to statutory exceptions; the return deadline, refund timing and permitted withholding follow the applicable law. A defective-product claim is separate from a change-of-mind return, and statutory repair, replacement or refund rights are not limited to our 30-day request window. No prior return authorization, packaging preference or commercial policy removes a mandatory right. Tell us your order number and a clear statement that you wish to withdraw through the contact channel or the cancellation/return support category. Applicable local rules prevail in other markets, including Australia and New Zealand consumer guarantees.